Company Overview
Techminds IT Solutions is a leading IT services provider and systems integrator with a focus on startups and innovation. We offer consulting, software development, infrastructure solutions, and system integration services to ensure business growth. we are committed to delivering high-quality IT solutions to our clients.
Job Overview
We are seeking a skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving computer hardware and software issues, and ensuring the smooth operation of desktop systems. This is a full-time position based in Bangalore, Karnataka, India, and we are looking for candidates with 1 to 3 years of experience in desktop support.
Qualifications and Skills
- 1-3 years of experience in desktop support
- Strong knowledge of computer hardware, software, and network troubleshooting
- Hands-on experience in desktop operating systems installation and troubleshooting
- Proficiency in application troubleshooting and support
- Experience in printer troubleshooting and maintenance
- Excellent problem-solving and communication skills
- Ability to work independently and efficiently in a fast-paced environment
- Attention to detail and strong organizational skills
- Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), and ITIL are preferred
Roles and Responsibilities
- Provide technical support and assistance to end-users regarding computer hardware, software, and network-related issues
- Troubleshoot and resolve desktop hardware and software problems in a timely manner
- Install, configure, and maintain desktop operating systems and software applications
- Collaborate with the IT team to identify and implement system and software upgrades
- Ensure the smooth operation of desktop systems and network connectivity
- Assist in diagnosing and resolving network issues
- Manage user accounts, permissions, and access controls
- Assist in the maintenance of IT inventory and documentation
- Provide training and support to end-users on the effective use of hardware and software
- Stay up-to-date with the latest technology trends and advancements in desktop support