Qualifications and Skills
- 1 to 3 years of experience in a customer relationship or client-facing role
- Excellent communication skills in Malayalam and English, both verbal and written
- Strong interpersonal and relationship-building skills
- Proficiency in customer relationship management (CRM) software
- Ability to handle client inquiries and resolve issues in a professional and timely manner
- Proactive approach to customer service and problem-solving
- Sales-oriented mindset with a focus on client satisfaction
JD -
- Manage client relationships post-sale to ensure satisfaction and retention.
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Gather feedback from customers to improve products/services or enhance the customer experience.
- Collaborate with internal teams (sales, marketing, product development) to address customer needs.
- Upsell or cross-sell products/services to existing clients based on their needs and preferences.
- Maintain records of interactions and transactions with customers for reference and analysis.
- Strive to build long-term, mutually beneficial partnerships with clients.