**Job Description: Customer Support Canara Bank
Roles:
1. *Agent:*
- Educational Qualification: Graduate
- Length of Professional Experience: Can be a fresher
- Responsibilities:
- Handle outbound and inbound calls to Bank staff.
- Achieve a minimum of 182 hours of login per month.
- Make a minimum of 50 calls per day.
- Conduct follow-up calls to branches or regional offices (ROs) for collecting MIS data and compliance details.
- Participate in specific campaigns involving calls to customers.
2. *Supervisor:*
- Educational Qualification: Graduate
- Length of Professional Experience: Minimum 1 year experience in call center activities
- Responsibilities:
- Provide guidance and supervision to the team of agents.
- Ensure adherence to call volume and quality standards.
- Oversee follow-up calls to ROs and branches.
- Manage data collection for MIS and compliance.
Contract Terms:
- The contract tenure is initially for 36 months, subject to renewal after evaluation.
- Either party can exit the contract with a 1-month notice period.
- The team composition should remain stable, with not more than 25% turnover during the contract period.
Language Requirements:
- Both agents and supervisors should be fluent in English, Hindi, and the local language of the state where they are posted.
Technical Skills:
- Basic knowledge of Excel and MS Word is required for both agents and supervisors.
Performance Metrics:
- Agents are required to achieve a minimum of 182 login hours per month and make a minimum of 50 calls per day.
- Login hours may be adjusted based on the number of working days in any given month.
Training:
- Agents need to undergo one day of soft skills training provided by the service provider (online or offline).
- An additional one-day training on the application will be provided by the service provider.
- The Client Bank will provide a comprehensive 7-day training program in the Banking domain.
Contact Number:
For further inquiries or information, please contact:
HR : A Ashik
8075488145.